Organizational Excellence

People and Process Improvement

Archive for the ‘The Goldmine-References and Sources’ Category

Resources: Management Systems

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NIST (National Institute of Standards and Technology) a good source for lots of stuff related to the ISO standard.

International Organization for Standardization (IOS-keepers of the ISO standard. IOS / ISO…don’t ask)  Don’t look for an official free source for the standard!

Malcolm Baldrige Criteria for Performance Excellence, home page.  Interesting…you can download copies of the Baldrige criteria free.   You pay quite a lot for the ISO standard.


Written by Craig

April 26, 2009 at 12:56 pm

(Resource) Org. Learning and Change

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Legends live here—SoL, founded by Peter Senge. For me, just reading the “About” and other PR stuff, and associated thumbnails, was energizing. Minimal membership is $145/yr….de-energizing for a currently unemployed individual. I guess I’m “S.o.L.” for now….from the SoL site:

SoL, the Society for Organizational Learning, is an intentional learning community composed of organizations, individuals, and local SoL communities around the world. A not-for-profit, member-governed corporation, SoL is devoted to the interdependent development of people and their institutions in service of inspired performance and meaningful results. SoL serves as a space in which individuals and institutions can create together that which they cannot create alone.

Who We Are
SoL was formed in April of 1997 to continue the work of MIT’s Center for Organizational Learning (1991-1997). Peter Senge, author of The Fifith Discipline: the Art and Practice of the Learning Organization, is the founding Chairman of SoL.


Here’s a bonus link, to Ed Schein’s MIT paper that goes through the Green Room / “burning platform” and Lewin’s Unfreeze model.

Written by Craig

April 1, 2009 at 1:46 pm

(Resource) Gallup: Much More Than Pollsters

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Get familiar with Gallup Management here: Lots of the material on the Gallup Management Journal’s home page is accessible only for subscribers, but you can hunt & peck and find some good freebies.


Gallup’s 1998 research (Q12 Google search)  identified leading indicators to a company’s productivity, profitability and retention levels. Gallup also pionered the concept of Human Sigma (Google search) which measures variance in levels of engagement in a company’s customers and employees. Very cool stuff, as engagement plays a key role in determining brand loyalty — loyalty to your product and to your company.


Written by Craig

March 31, 2009 at 8:34 am

(Resource) BlessingWhite: Gurus of Engagement

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You will have to register before you can access a whole lot of really good stuff, primarily engagement, leadership in these tough times, coaching etc. From “About”…

BlessingWhite: employee engagement & leadership development delivered through consulting and content, informed by ongoing research.

We are a global consulting firm dedicated to creating sustainable high-performance organizations. We provide consulting, processes, tools and training to:

  • Create high-performance cultures that drive bottom-line results and reinforce your organization’s mission and values.
  • Develop leaders at all levels who can manage the business and inspire your employees.
  • Align employee self-interest, energy and talents with your organization’s strategy.

BlessingWhite material is based on solid research, much of which is available here.

 Take special note of The State of Engagement: 2008 (North America, or your choice) and Uncertainty’s Antidote: Three Leadership Imperatives. And there is bunches more!

Written by Craig

March 31, 2009 at 3:02 am